Refund & Return Policy

Last Updated: July 2026

Thank you for shopping with MyConance. Your satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

Returns

We accept returns only in the following cases:

• You received a damaged product.
• You received the wrong product.
• You received a defective product.

To be eligible for a return, you must contact us within 48 hours of receiving your order and provide clear photos or videos of the product.

Products must be unused, in their original packaging, and with all accessories included.

Non-Returnable Items

We do not accept returns for:

• Change of mind
• Incorrect address provided by the customer
• Refusal to accept the order at the time of delivery
• Normal wear and tear
• Products damaged due to misuse

Refunds

Once your return request is approved and the product is inspected, we will notify you of the refund status.

If approved, your refund will be processed within 5–7 business days using the original payment method or another agreed method, where applicable.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, refunds (if approved) will be processed through bank transfer or another suitable payment method after verification.

Cancellations

Orders can be canceled only before they are shipped.

Once an order has been dispatched, it cannot be canceled.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your Order ID
• Photos or videos of the product
• Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if your claim is approved.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: support@myconance.com

Phone: +91 8530363069

Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST